1. Overview

We are committed to providing high-quality products and ensuring customer satisfaction.  This warranty & Replacement Policy outlines the term under which customers may request repairs, replacements, or refunds for defective or damaged items.

2. Warranty Coverage

• All products are covered by a limited warranty period specified on each product, from date of purchase.
• The warranty applies to manufacturing defects, faulty materials, or workmanship issues under normal use.
• Proof of purchase (order confirmation) is required for all warranty claims

3. What is Covered

The Warranty includes:

• Defects in material or workmanship
• Products that fail under normal, intended use
• Items received damaged or non-functional

4. What is not covered:

This warranty does not cover:

• Damage caused by misuse, abuse, or improper handling
• Unauthorized repairs or modifications
• Normal wear and tear
• Cosmetic damage that does not affect functionality
• Damage caused by external factors (e.g., water, fire, power surges, accidents)

5. Replacement Policy

• If product is found to be defective within the warranty period, we will offer a replacement, repair, or refund at our discretion
• Replacement are subject to product availability. If the original item is unavailable, a similar or equitant product may be provided.
• Customers are required to return the defective item for inspection, and a replacement is issued.

6. Return Process

To initiate a warranty claim or replacement request:

• Contact Helios at Sales@Heliostechnicalservices.com within the warranty period.
• Provide a proof of purchase and a detailed description of the issue
• Submit photos or videos if requested for verification.
• Follow the return instructions provided by our service team

7. Shipping Costs

• The customer is responsible for shipping to Helios
• Helios is responsible for replacement shipping

8. Inspection & Processing Time

• Returned items will be inspected within 7 business days after receipt
• Approved replacements or refunds will be processed within 15 business days following inspection

9. Limitations of Liability

• Our liability is limited to the repair, replacement, or refund of the product
• We are not responsible for indirect, incidental, or consequential damages arising from product use.

10. Policy Updates

• We reserve the right to update or modify this policy at any time without prior notice. The latest version will always be available on our website.